What can I do when the tools or lessons are not working correctly?

If you are having trouble using a lesson or tool, try to empty the 'cache' of your browser. You can do this easily by following these steps:

In Chrome

1. On your computer, open Chrome.
2. At the top right, click More (⋮).
3. Click More tools > Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

In Edge (chromium)

1. On your computer, open Edge.
2. At the top right, click More (⋯).
3. Click History > Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear now.

Some options may look a little different depending on your web browser, however the differences should be minimal. 

Please contact us at hello@gynzy.com if you require further assistance.