Technical support & help

System requirements, technical issues and troubleshooting

10 articles in this collection
Written by Vivian Chang and Nidia van Gent

System requirements

Supported browsers and operating systems

Minimal system requirements to run Gynzy

Written by Vivian Chang
Updated over a week ago

Which type of whiteboards are supported by Gynzy?

Written by Vivian Chang
Updated over a week ago

Can I use Gynzy at home on my computer or laptop?

Written by Vivian Chang
Updated over a week ago

Can I use Gynzy on my tablet or smartphone?

Written by Vivian Chang
Updated over a week ago

End of support for Internet Explorer 11

Written by Vivian Chang
Updated over a week ago

Enable Flash in Google Chrome

Written by Vivian Chang
Updated over a week ago

Troubleshooting

Incognito window to rule out technical issues

Using an incognito window can help rule out some technical reasons for issues you might encounter while using Gynzy.

Written by Nidia van Gent
Updated over a week ago

What can I do when the tools or lessons are not working correctly?

Clear the cache of your browser to help solve the most common issues.

Written by Vivian Chang
Updated over a week ago

I'm having issues with writing on my SMART® whiteboard in Google Chrome browser or Gynzy Desktop.

Written by Vivian Chang
Updated over a week ago

How can I contact you?

Written by Vivian Chang
Updated over a week ago