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Technical support & help

Technical support & help

System requirements, technical issues and troubleshooting

Pieter J. Smits avatar Nidia van Gent avatar
10 articles in this collection
Written by Pieter J. Smits and Nidia van Gent
System requirements

Supported browsers and operating systems

Minimal system requirements to run Gynzy
Pieter J. Smits avatar
Written by Pieter J. Smits
Updated over a week ago

Which type of whiteboards are supported by Gynzy?

Pieter J. Smits avatar
Written by Pieter J. Smits
Updated over a week ago

Can I use Gynzy at home on my computer or laptop?

Pieter J. Smits avatar
Written by Pieter J. Smits
Updated over a week ago

Can I use Gynzy on my tablet or smartphone?

Pieter J. Smits avatar
Written by Pieter J. Smits
Updated over a week ago

End of support for Internet Explorer 11

Pieter J. Smits avatar
Written by Pieter J. Smits
Updated over a week ago

Enable Flash in Google Chrome

Pieter J. Smits avatar
Written by Pieter J. Smits
Updated over a week ago
Troubleshooting

Incognito window to rule out technical issues

Using an incognito window can help rule out some technical reasons for issues you might encounter while using Gynzy.
Nidia van Gent avatar
Written by Nidia van Gent
Updated over a week ago

What can I do when the tools or lessons are not working correctly?

Clear the cache of your browser to help solve the most common issues.
Pieter J. Smits avatar
Written by Pieter J. Smits
Updated over a week ago

I'm having issues with writing on my SMART® whiteboard in Google Chrome browser or Gynzy Desktop.

Pieter J. Smits avatar
Written by Pieter J. Smits
Updated over a week ago

How can I contact you?

Pieter J. Smits avatar
Written by Pieter J. Smits
Updated over a week ago
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